Return/Exchanges

Return & Exchange Policy

We want you to be happy with what you bought, and we want the rules to be clear before you buy rather

than after. Please read this before ordering.

1. Change of mind

Perfume is a personal, hygiene-sensitive product. Once a bottle has been opened we cannot resell it, so we

do not offer refunds for change of mind.

We do offer exchange on unopened products — see section 2.

If you are not sure which scent suits you, buy a 10 ml tester first, or come to the store and try the full range

at the tester bar. That is exactly what it is there for.

2. Exchange — unopened products

You may exchange an unopened product within 7 days of purchase (in store) or of delivery (online),

provided that:

— The seal is unbroken and the product has not been used, sprayed or decanted

— It is in its original Sigma Sold box with all tags and inserts intact

— You have the original receipt or order number

Exchange is for another product of equal value, or for a store credit note. Where you exchange for

something more expensive, you pay the difference.

3. Damaged, defective or incorrect items — your rights are wider

This section is separate from section 1 and is not limited by it.

If a product arrives damaged, leaks, is the wrong item, or is defective, contact us within 3 days of delivery or

in-store purchase. We will replace it, or where a replacement is not possible or the defect is significant,

refund it in full including delivery.

For online orders, please film the parcel being opened. It is the fastest way to settle a damage claim and it

protects both of us.

Nothing in this policy limits your rights under the Punjab Consumer Protection Act 2005 or any other

applicable consumer law in Pakistan.

4. Sale and promotional items

Sale items can be exchanged on the same terms as everything else. Where a product has been reduced,

any exchange is calculated at the price you actually paid, not the original price.

Damaged or defective sale items are covered in full under section 3, the same as any other product.

5. What cannot be exchanged

— Any bottle that has been opened, sprayed, decanted or used — for hygiene reasons

— 10 ml testers and sample sets, which are sold as trial products

— Gift sets where the outer seal has been broken, unless the fault is ours

— Products bought more than 7 days ago

— Products damaged after delivery by misuse, heat, or storage in direct sunlight

6. How to request an exchange

Contact us first — do not send anything back before we confirm.

— Email: support@sigmasold.com

— Phone / WhatsApp: 0324-7050071, any day, 10:00 AM to 6:00 PM

— In person: Shop F-04, Heaven Mall, Z/S Road, Lahore, during store hours

Have your order number or receipt ready. We will confirm what to do next and, for online orders, arrange

collection or give you the return address.

7. How long it takes

Once we receive the returned item, we will process the exchange within 7 working days. Where a refund is

due under section 3, it is issued to the original payment method within 7 working days of approval.

Cash-on-delivery refunds are made by bank transfer, and we will ask you for the account details.

8. Delivery charges

Where the return is because of a fault, a damaged item or our mistake, we pay the return delivery. Where it

is an exchange for any other reason, return delivery is yours.

9. Receipts

We issue a receipt with every sale, in store and online, as required under section 19 of the Punjab

Consumer Protection Act 2005. Please keep it — it is what makes an exchange straightforward.

Need help?

Email support@sigmasold.com or call 0324-7050071. A real person will answer.