Privacy Policy
Privacy Policy
This Privacy Policy explains what personal information Sigma Sold ("we", "us", "our") collects, how we use it, who we share it with, and what choices you have. It applies to sigmasold.com, our WhatsApp and social media channels, and our store at Shop F-04, Heaven Mall, Lahore. By using our website or placing an order with us, you agree to this policy.
1. Information we collect
a) Information you give us
We collect personal information when you choose to give it to us — when you create an account, place an order, subscribe to our newsletter, opt in to marketing messages by SMS or WhatsApp, contact our support team, or leave a review. This may include: — Your name, phone number and email address — Your shipping and billing address — Your order history and any preferences you tell us about — Messages you send us
b) Payment information
We do not store your card details. Card payments are processed entirely by our payment service provider on their systems. We receive only a confirmation that a payment succeeded or failed, and the last few digits of the card for reference. If you choose to save a card for future purchases, it is stored by the payment provider, not by us, and it is never sold, rented or shared with anyone else. Where you pay cash on delivery, no payment details are collected at all.
c) Information collected automatically
When you use our website we automatically collect technical information: your IP address, browser and device type, the pages you visit, and how you arrived. This is collected through cookies, server logs and similar technologies, and it is used to keep the site working and to understand how it is used.
2. Cookies
We use cookies for three purposes: to keep your cart and login working, to measure site traffic and performance, and to show relevant advertising on platforms such as Meta. You can block or delete cookies in your browser settings, but the store may not work properly without the essential ones.
3. How we use your information
— To process, pack, deliver and, where applicable, exchange your order
— To contact you about an order
— confirmation, dispatch, delivery, or a problem
— To answer questions and provide support
— To send offers, new releases and newsletters, but only if you have opted in
— To improve our products, our website and our service
— To keep the records we are required to keep for tax and accounting purposes
4. Marketing messages, SMS and WhatsApp
We only send marketing messages to people who have asked for them. You can opt in at checkout, on the website, or by telling us directly. We keep a record of that consent.
You can stop them at any time. Every marketing email carries an unsubscribe link that works immediately. For SMS or WhatsApp, reply STOP, or message us on 0324-7050071 and we will remove you.
Messages that relate to an order you have actually placed — a confirmation, a dispatch notice, a delivery update — are not marketing, and you will continue to receive those while your order is in progress.
5. Who we share information with
a) Service providers We share what is necessary with the businesses that help us operate: our courier and delivery partners, our payment provider, our website host, and the tools we use for email and messaging. They receive only what they need to do their job, are required to keep it confidential, and may not use it for their own purposes.
b) Legal requirements We may disclose information where we are required to by law, or in response to a valid request from a court, regulator or law enforcement authority.
c) Aggregate information We may share aggregated statistics — total traffic, total sales, popular products — with partners or in public material. This never identifies you and cannot be traced back to you.
d) What we never do We do not sell your personal information. We do not rent it. We do not trade mailing lists.
6. How long we keep it
We keep order and transaction records for as long as our tax and accounting obligations require. Marketing contact details are kept until you unsubscribe. Account information is kept while your account is open, and deleted on request. Website analytics data is kept in aggregate.
7. Security
We use appropriate technical and organisational measures to protect your information — encrypted connections, restricted access, and a payment process that keeps card data off our systems entirely. No method of transmission or storage is completely secure, and we cannot promise absolute security, but we take it seriously and we will tell you promptly if something goes wrong that affects you.
8. Your choices
— Access — ask us what information we hold about you
— Correction — ask us to fix anything that is wrong
— Deletion — ask us to delete your account and personal information, subject to records we must keep by law
— Unsubscribe — stop marketing messages at any time
To make any of these requests, email support@sigmasold.com or call 0324-7050071. We will respond within 30 days.
9. Children
Our store is not directed at children and we do not knowingly collect information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.
10. Links to other websites
Our site and our social media pages may link to websites we do not control. This policy does not apply to them, and we are not responsible for their privacy practices. Read their policies before giving them your information.
11. Changes to this policy
We may update this policy. Any change takes effect when it is posted on this page, and the "last updated" date at the top will change. Where a change is significant, we will say so on the website or by email.
12. Contact us
Sigma Sold Shop F-04, Heaven Mall, Z/S Road, Lahore, Pakistan
Phone / WhatsApp: 0324-7050071
Email: support@sigmasold.com